At houseofice.uk, we want every customer to be satisfied with their purchase of jewelry. If you are not satisfied with the item you received, you can apply for a return according to the following return policy:

  1. Return Period

Customers can contact us to apply for a return within 30 days of receiving the item. Please ensure the item is in its original condition and meets the return requirements.

  1. Return Conditions

Items applying for a return must meet the following conditions:

The item is unused, unworn, and in its original condition;
The item’s packaging, accessories, and related items are intact;
The item is free from damage, stains, or signs of use;
Provide your order information so we can verify your purchase.

For hygiene, safety, and product quality reasons, some used or damaged items may not be eligible for return.

  1. Return Process

To apply for a return, please follow these steps:

Contact us via our customer service email address, providing your order number and the reason for the return;
Wait for our customer service team to confirm your return request;
Return the item according to the provided return instructions;
After receiving and inspecting the returned item, we will process your refund. Return Address: House Of Ice Limited, 67-68 Hatton Garden, 34 New House, London, Greater London, England, EC1N 8JY

  1. Refund Method

After the return is approved, the refund will be processed through the original payment method. Refund processing time may vary depending on the payment institution or bank’s procedures.

  1. Return Shipping Costs

Unless there is a quality issue with the product or the wrong item was received, return shipping costs are usually borne by the customer.

If the product is damaged, missing, or does not match the order, please contact us promptly, and we will assist you according to the specific circumstances.

  1. Cases Where Returns Are Not Accepted

Return services may not be available in the following situations:

The product has been used, worn, or is damaged;
The product is missing its original packaging or accessories;
The return application period has expired;
Damage caused by improper handling by the customer.