At houseofice.uk, we are committed to providing our customers with safe, reliable, and convenient delivery services. We will do our best to ensure your jewelry order arrives on time.

  1. Order Processing Time

All orders will begin processing after payment confirmation.

Order processing time: 1-3 business days. Once your order is ready, we will arrange shipment and send you relevant delivery information.

Please note that processing times may be longer during holidays, promotional periods, or when order volume is high.

  1. Delivery Time

UK delivery service.

Standard UK delivery time: 3-7 business days

Actual delivery time may be affected by logistics companies, weather, holidays, or other uncontrollable factors.

  1. Delivery Fees

Delivery fees will be automatically calculated and displayed based on your order information at checkout.

Special delivery arrangements or promotions will be displayed on the website.

  1. Order Tracking

After your order is shipped, if tracking is available, we will send you delivery updates or tracking information via email.

You can use the tracking information to check the status of your order’s delivery.

  1. Delivery Address

Please ensure you provide an accurate and complete delivery address when placing your order.

Delays caused by incorrect addresses, inaccurate contact information, or inability to sign for the package may affect your order’s delivery progress.

  1. Delayed Delivery

While we strive to complete delivery on schedule, delays may occur due to various factors, such as:

Extreme weather conditions; Delays by logistics service providers; Increased delivery volume during holidays; Other uncontrollable factors.

If your order experiences a significant delay, please contact us promptly, and we will assist you in checking the order status.